FAQs
Some practical questions you might want answers to.
Online Shopping
When do I get my package?
We take 1-3 days to process and package your order depending on availability. We will then send your package out the next Monday to avoid plants and accessories sitting in the courier warehouse over a weekend. Cape Town and surrounds usually take a day or two for your package to arrive. Other areas can take up to five days.
What's your return policy?
Due to the nature of the plant industry, we are unable to accept returns on plants. However, if you’re unhappy about the condition of your plant we’ll happily send you a replacement plant or refund you after receiving photographic documentation.
Plant Club
When should I make payment?
If you chose a manual payment (EFT), please pay at least two weeks before the new month.
When do funds get deducted from my account?
If you have paid by card, we have your card on our system and the funds for the box will be deducted on the first of every month.
When do boxes go out?
Boxes go out on the first week of each month. CT and surrounds usually take a day or two for delivery. Central areas like JHB take 3 days, and outlying areas can take up to 5 days. We send you an email when the boxes are on their way.
How do I know what I will receive?
We try and focus on the surprise element with each package – we do give teasers closer to the arrival of the package to maximise the fun. However, the plant choice is generally spread over a range of plants from succulents to tropical plants.
What's your return policy?
Due to the nature of the plant industry, we are unable to accept returns on plants. However, if you’re unhappy about the condition of your plant we’ll happily send you a replacement plant or refund you after receiving photographic documentation.
How do I cancel my subscription?
Please note that we ask for cancellations to come through as early as possible in the month, but definitely before mid-month for the following month’s box. To cancel, please email hi@saffronsgarden.com and we will action the cancellation for you.
My card has expired. How do I update my card payments/card details on the online platform?
Please email hi@saffronsgarden.com and we will send you the instructions to do so.
