FAQs

Some practical questions you might want answers to:

ONLINE SHOPPING

When do I get my package? 

We take 1-3 days to process and package your order depending on availability. CT and surrounds usually take a day or two for delivery. Other areas can take up to five days.

What’s your returns policy? 

Due to the nature of the plant industry we are unable to accept returns on plants. However, if you’re unhappy about the condition of your plant we’ll happily send you a replacement plant or refund you after receiving photographic documentation.

PLANT CLUB

When should I make my payment? 

If you chose a manual payment (EFT), please pay at least two weeks before the new month.

When do funds get deducted from my account?

If you have paid by card, we have your card on our system and the funds for the box will be deducted on the first of every month.

When do boxes go out?

Boxes go out on the first week of each month. CT and surrounds usually take a day or two for delivery. Central areas like JHB take 3 days, and outlying areas can take up to 5 days. We send you an email when the boxes are on their way.

How do I know what I will receive? 

We try and focus on the surprise element with each package – we do give teasers closer to the arrival of the package to maximise the fun. However, the plant choice is generally spread over a range of plants from succulents to tropical plants.

What’s your returns policy? 

Due to the nature of the plant industry we are unable to accept returns on plants. However, if you’re unhappy about the condition of your plant we’ll happily send you a replacement plant or refund you after receiving photographic documentation.